Job Opportunities API

Workstation Support 3rd level with English OR French in Brno | , and | Top Language Jobs Language IBM Czech Republic - Workstation Support 3rd level with English OR French Employment Type: Permanent Location: Brno - Jihomoravsky, Czech Republic Salary: Competitive D.O.E - Excellent benefits Languages: English, French Required Languages: 1 Advertiser Details • Name: IBM Czech Republic • Posted: 29-07-2016 • Code: 34923BR Workstation Level 3 Support (WKS L3) is .3rd level support for the end customer desktops. Generally, WKS L3 supports has ability to perform all operations in client environment related to end users Workstations and solving issues related to platforms like Lotus Notes, Printers, VPN. List of relevant tasks • monitoring problem management system for ticket progress • track and handle CTS problem management queue • perform problem diagnosis by dialogue with end-user • provide basic "on-the-job" training to end users • performing software issues / Fix activities • perform remote control on user PC to solve problem • update ticket status on regular basis • forward unsolved problem ticket to relevant resolver group (only CTS tickets) • provide guidance to Distributed Client Services for onsite interventions using the correct call closure and activity action codes • closing tickets with user agreement (only when in contact with user) • document additional resolution scripted procedures for Customer Service Representative • update knowledge base documentation • identify problem candidates for automation • get involved in issues and fixes impacting whole environment • provide inputs on crisis calls Required Technical and Professional Expertise • good knowledge of Powershell • good knowledge of AD, understanding of GPOs • good communication skills both written suitable for • any scripting language, especially VBS • self-sufficient personality with ability to find solutions for new problems and ability to learn • French language is an advantage but not a must • English - fluent • Service Desk experience - 1 year EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Apply Now! Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.