Job Opportunities API

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. PURPOSE OF THE ROLE   The WFM Manager is a people leader role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs.   The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development.   The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.   The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.       ACTIVITIES PERFORMED ON THE JOB   People leadership   Foster a positive team culture through open feedback, collaboration, recognition, and clear communication of performance expectations and CEG/ WFM objectives   Oversee team performance against targets, supporting specialists in overcoming obstacles, and providing guidance to facilitate problem-solving and effective decision-making.   Upholding Agoda Value and CEG Leadership behaviors with high standard of professionalism       WFM Reporting & data analysis   Capacity Modelling: Participate in the design and implementation of capacity modelling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metric   Data management: Collaborate with internal stakeholders (Analytics, Ops, HR) on design, and manage tracking for WFM key metrics   Data analysis/ approach: Recommend actions for maintaining SLAs, identifying process gaps through deep dives and implementing improvements,   Reporting and presentation: Preparing and presenting team performance data, challenges, and opportunities.       Collaboration     Collaborate with local WFM teams    Provide regular updates on team performance, traffic trends, ongoing projects, challenges, and opportunities.   Actively participate in leadership meetings by sharing best practices, offering constructive feedback, and contributing to group improvements.   Stay informed about company products, updates, goals, decisions, and projects to align team efforts effectively.   Collaborate with other teams/Stakeholder:    Work closely with stakeholders to understand the gaps and work towards the solution   Partner with GSV and Operations teams on various initiatives and projects    Management:    Stay updated on key company, team, and departmental updates to ensure alignment with organizational priorities. &nb