Job Opportunities API

Description Join Blue Sky Bank’s team as a Payment Solutions Specialist in Tulsa, Oklahoma! Ensure accuracy. Protect transactions. Support seamless payment operations. As a Wire and Payment Solutions Specialist, you will play a key role in supporting the bank’s payment systems, including wire transfers, debit card services, real-time payments, and bill payment platforms. This back-office position requires strong attention to detail, operational expertise, and a commitment to compliance, fraud prevention, and service excellence. You will partner closely with internal teams to ensure timely, accurate transaction processing and exceptional support. Why Blue Sky Bank? • Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term Disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage. • Operational Impact – Play a critical role in ensuring the accuracy, security, and efficiency of payment systems. • Collaborative Environment – Work closely with cross-functional teams across the bank. • Specialized Experience – Build expertise in payment operations, fraud prevention, and regulatory compliance. What You’ll Do Wire Transfers & Payment Processing • Prioritize and process incoming and outgoing wire transfers accurately and timely • Perform required customer callbacks and verify authorization agreements, signatures, and funds availability • Adhere to dual-control and separation-of-duties requirements • Review transaction details and customer activity to ensure alignment with expected behavior • Monitor wire activity for fraud or suspicious activity and escalate concerns appropriately • Perform daily reconciliation, balancing, and tracking of wire activity Debit Card Services • Maintain and service debit cards, including issuance, replacements, reissues, and account updates • Research and resolve transaction issues, exceptions, and customer inquiries • Support dispute intake and documentation in partnership with Fraud and Operations teams • Monitor card activity and escalate irregular or suspicious transactions Bill Pay & Digital Payment Support • Provide maintenance and administrative support for bill payment platforms • Research and resolve bill pay errors, exceptions, and inquiries • Coordinate with vendors and internal partners to investigate and resolve issues • Ensure bill payment activity aligns with policies and regulatory requirements Compliance, Fraud & Risk Management • Maintain compliance with all bank policies, procedures, and regulatory requirements • Identify and document suspicious activity, including SAR referrals in accordance with FinCEN guidelines • Recognize fraud risks such as scams, phishing, and unusual transaction patterns • Support audits, exams, and risk assessments through documentation and research • Handle all customer and transactional data in compliance with GLBA Safeguards Rule and internal security policies Research, Case Management & Support • Manage and prioritize assigned cases to ensure timely resolution and accurate documentation • Conduct transaction research, reconciliation, and issue resolution • Document findings, decisions, and outcomes within internal systems • Answer department support line and route inquiries appropriately • Provide professional, accurate support to internal teams and customers Collaboration & Team Contribution • Work closely with Deposit Operations, Fraud, BSA/AML, Compliance, IT, Contact Center, and branch teams • Contribute to departmental goals, quality standards, and deadlines • Serve as a reliable, collaborative team member Requirements Required Qualifications • Education: High School Diploma or GED (Associate’s degree preferred) • 2+ years of banking operations experience, including wire processing and debit card services preferred • Valid driver’s license, proof of insurance, and reliable transportation • Working knowledge of banking operations, payment systems, and internal controls • Strong attention to detail and accuracy in processing financial transactions • Strong analytical and problem-solving skills, including research and reconciliation • Proficiency in Microsoft Office and ability to learn specialized banking systems • Excellent written and verbal communication skills • Strong customer service skills • High level of professionalism, integrity, and confidentiality • Ability to manage multiple priorities, meet deadlines, and work independently or as part of a team • Flexible, adaptable, and committed to continuous learning