Job Opportunities API

Description This position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other customer experience specialists. JOB SUMMARY • Answer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times. • Process incoming sales orders into our system and see them through to completion, including follow-up to resolve anything delaying their completion. • Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts. • Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested. • Resolve problems relating to products and shipping. Process claims, credits, and replacements in the system relates to quality and damage issues. • Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed. • Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives. Requirements • 1-3 years of related experience required. Bachelor’s degree preferred.; high school diploma required • Strong written and verbal communication skills for both internal and external exchanges • Ability to organize and prioritize your own workflow • Strong problem-solving and analytical capability • Customer service/sales experience preferred, preferably in consumer goods • Strong computer skills and experience with Microsoft Office • Ability to work independently and as a member of a team • Ability to climb stairs