Job Opportunities API

At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools, but at the heart of it all, it's our people who make the difference. As one of the UK's leading charitable leisure trusts, we're proud of our mission: Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone, because everyone deserves to feel good. We're all about delivering amazing customer service with a smile every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others, leading teams, and creating exceptional experiences, you'll feel right at home with us. With over 130 centres across England and Wales, there are fantastic opportunities to develop your career. Many of our colleagues have built rewarding careers through leadership, hospitality, customer service, and leisure management pathways. We're proud to be a workplace where everyone is welcome, valued, and supported to thrive, because when our team reflects the communities we serve, we all grow stronger together. This is your place. This is where you matter. We are looking for an enthusiastic, customer-focused and commercially minded Welcome Team Manager to lead our Reception, Café and Retail operations. This is a varied and exciting role where you'll lead by example, ensuring every customer receives a warm and professional welcome while driving high standards across customer service, catering, retail, memberships and bookings. You'll be responsible for developing a high-performing team, creating a positive customer experience and taking ownership of catering and retail performance to help deliver and exceed income and profitability targets. Key Responsibilities Customer Service & Reception Lead and Manage the Welcome Team to always deliver exceptional customer service. Ensure all visitors receive a friendly, professional and welcoming experience. Support enquiries, bookings and memberships in person, online and by telephone. Ensure reception areas remain clean, welcoming and informative. Operate and oversee booking, membership and till systems accurately. Promote centre activities, memberships, facilities and services. Ensure all cash handling and payment procedures are followed correctly. Café & Retail Operations Lead and Manage the day-to-day operation of the café and retail areas. Prepare and serve hot and cold drinks, including barista-style coffee when required. Maintain excellent food hygiene, health and safety, and compliance standards. Support hospitality, events, parties and catering activities across the centre. Manage stock levels, stock rotation, stock takes, vending operations and wastage controls. Ensure supplier and brand standards are maintained, including Costa standards where applicable. Keep café and retail spaces clean, organised and customer friendly. Leadership, Management & Team Development Recruit, train, coach and support members of the Welcome Team. Create a positive, motivated and customer-focused working environment. Support colleagues to become multi-skilled across reception, catering, retail and membership services. Lead by example during busy operational periods. Monitor performance and encourage continuous improvement and development. Commercial Performance Take ownership of Catering and Retail commercial performance. Drive upselling and cross-selling opportunities across all customer touchpoints. Monitor income and gross profit performance against budgets. Develop and implement plans to achieve and exceed sales and profitability targets. Work closely with Site, Area and Commercial Managers to maximise business opportunities. If you're passionate about people, customer service, hospitality and commercial success, we'd love to h