Job Opportunities API

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together. We're looking for an enthusiastic, motivated and customer focused Welcome Team Manager to lead our front of house and catering operations, ensuring every customer enjoys an exceptional experience from the moment they arrive. This is a varied and rewarding management role that combines customer service, team leadership, catering operations and commercial responsibility. As the face of the centre, you will be responsible for creating a welcoming environment, managing a high performing team and driving standards across reception, retail and café services. You will lead by example, supporting customers with enquiries, bookings and memberships while developing and coaching your team to deliver outstanding service. Alongside the operational aspects of the role, you will take ownership of catering and retail performance, identifying opportunities to increase revenue, enhance the customer experience and achieve commercial targets. The successful candidate will be equally comfortable greeting customers at reception, supporting café operations, developing team members and analysing performance to drive results. If you are a people focused leader who thrives in a busy environment and enjoys making a visible impact every day, we would love to hear from you. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 37 hours per week, Monday - Sunday (rota basis)