Job Opportunities API

Full-Time/Part-Time Member Services Representative Your responsibilities will include but are not limited to: Customer Service/Front Desk Activities: • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! • Opening shift daily - 6 AM - 2PM • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests. • Respond to member questions and concerns in a timely and professional manner. • Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system. • Utilize POS system to assist with new memberships, change of address, and billing or payment questions. Club Cleanliness and Maintenance: • Go above and beyond to keep the front desk area and lobby clean and orderly. • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. • Equipment cleaning is done daily as per assigned units. • Regular restroom and wet area cleaning and stocking. Qualifications: • 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required. • Must be 18 years of age or older. • Above average computer proficiency with an eye for accuracy. • Punctuality and reliability are a must. • Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and team’s expectations. Physical Demands/Requirements: • Continuous standing and/or walking during shift. • Continuous interactions with members on the phone and in person. • Must be able to lift up to 75 lbs. • Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily. • Will be working alone for early part of shift. Why you should join the Planet Fitness team! • Planet Fitness’s mission is to create a healthier planet. As a Planet Fitness team member, you contribute to changing people’s lives every day • Work hard and play hard with an amazing group of talented, dynamic team members.! • Medical Insurance available (80/20 split for full-time) • Dental/Vision Insurance (available) • 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time) • Free Black Card Membership • Flexible scheduling • Training and uniforms provided • Continuous paid training. • Advancement available