Job Opportunities API

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. • Assist with Staff Management and provide backup support to Club Manager as needed. • Assist in scheduling and supervising staff. • • Member service oversight - Ensuring staff is providing a superior customer experience at all times. • • Assist in resolving or escalating employee issues or concerns. • • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • • Check members into the system. • • New member sign-up. • • Take prospective members on tours. • • Facilitate all member requests, issues and questions. • • Assist in overseeing cleanliness and maintenance of facility. • Assist in ordering of supplies using specific budget based on club requirements. • Assist in tracking statistics and reports (weekly, monthly, and annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills, preferably in the fitness industry. • Experience working as a Member Service Representative at Planet Fitness. • Solid supervisory, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification required. • High school diploma/GED equivalent required. • Must be 18 year of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift.