Job Opportunities API

The Role: Weekend Administrator Are you highly organised, customer-focused, and thrive in a fast-paced environment? We're looking for a Weekend & Bank Holiday Administrator to play a vital role in supporting our service operations and ensuring exceptional customer experiences. This is a fully remote position, however, successful candidates must be able to travel to Southampton or Peterborough for initial training and onboarding. Hours for the role will be 07:00 to 16:00, Saturdays and Sundays and 07:00 to 16:00 on UK Bank Holidays. What You’ll Be Doing Be the first point of contact for customer calls and enquiries, providing updates and resolving issues efficiently. Raise and manage service requests, repairs, and parts orders through internal systems. Schedule and coordinate engineer call-outs, ensuring the right resource is assigned at the right time. Monitor customer inboxes and respond promptly to enquiries. Maintain accurate records and case information to support high service standards. Liaise with engineers, customers, and internal teams to ensure smooth service delivery. Produce operational reports and support daily service activities alongside the Service Delivery Manager. Identify and escalate service issues, delays, or risks where necessary.