Job Opportunities API

Join Team Outsider’s Guest Services Team! Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast-paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds! Why You’ll Love This Job: • Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service. • Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem-solving, and front desk operations. • Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong. • Grow with Us: Develop your leadership and hospitality skills with a fast-growing company in the outdoor industry. About the Role: As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members. What You’ll Do: • Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment. • Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all. • Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency. • Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well-maintained. • Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome. • Promote the Experience: Share information about local attractions, campground activities, and special offers. What We’re Looking For: • Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest. • Leadership Skills: Proven experience in leading and motivating a team. • Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone. • Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively. • Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously. Physical Requirements: • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. • Must be able to hear and speak clearly, and communicate comprehensively. • Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time. If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences. About Team Outsider We’re on a mission to be the most hospitable team in the world! At Team Outsider, we’re on a mission to be the most hospitable team in the world. We believe in putting our team first, delivering WOW-worthy experiences, and continuously getting better every day. Our values guide everything we do: • We put our team first : We believe that the most important hospitality we extend is to our team members.  The way we treat one another sets the tone for how we treat everyone. • We make them say “WOW!” : We are determined to "WOW!" our team members, guests, communities, and our partners with every interaction. • We express gratitude : We appreciate that our team members and guests have many options for where to spend their time.  We are committed to exemplifying that they've made the right decision. • We get better every day : We’re always growing, learning, and ready to drive change.  When we stumble, we admit fault and get back on our feet.  We are in the constant pursuit of excellence.. • We are steadfastly resourceful : We do more with less and will do everything it takes to overcome a challenge. • We give back : We strive to leave the biggest positive impact on the communities where we operate.  Their success is our success, and we want to see them win.