Job Opportunities API

Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay. The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses. The selected candidate will support the W Insiders (Guest Relations) team in delivering exceptional, personalized guest experiences by proactively addressing guest needs and resolving issues efficiently. They will uphold high standards of hospitality, ensuring a seamless and memorable stay for every guest while contributing to the overall success of the team. Responsibilities The W Insider Assistant Manager is responsible for providing support to the W Insider (Guest Relations Manager). To ensure smooth operation of the department / arrival process and VIP welcome / farewell. Oversee and coordinate all arrivals and departures of VIP’s, Repeaters, Regular guests, Marriott Bonvoy Elite members. Direct, coach and manage a guest relations team to ensure all standards and operating procedures are adhered to. Handle some complaints and difficult situations during the stay. Make sure all guests’ expectations are met and all the procedures are in line. Acting as the face of the Resort and make sure all the procedures are in line with Marriott Brand Standards and Policies. Responsible for planning the W Insiders (Guest Relations) team and related areas. Give a warm welcome to guests on arrival and assist them throughout their stay by attending to their needs and sharing useful information about the hotel and activities available. Offer personalized service by anticipating guest expectations and providing suitable solutions. Respond quickly and efficiently to guests’ questions and requests to ensure their satisfaction Work together with other hotel departments to attend to special guest requests. Requirements Minimum of 1 year experience as an Assistant Guest Relations Manager or 2 years as a Guest Relations Team Leader Degree in Hospitality or related field Fluent in English, with excellent communication skills Strong time management skills, with the ability to prioritize tasks and handle multiple responsibilities efficiently Experienced in training, coaching, and mentoring team members, ensuring high performance, alignment, and continuous development Ability to work effectively under pressure during peak periods, with flexibility to adapt to long or variable shifts Committed to company vision, with a genuine passion for contributing to long-term goals and mission Benefits What We Offer: Competitive Compensation Package Private Medical Plan Accommodation in the vicinity of Costa Navarino (for non-Messinian associates) Meals Provided On-site Personal & Professional Growth: Ongoing Training & Development Opportunities Potential for Task Force Assignments Abroad in Marriott Hotels Exposure to an International Work Environment Wellbeing & Perks: Use of Costa Navarino Facilities (subject to internal policies) Access to the Suppor