Job Opportunities API

Position: VTC Service Agent Location: Fort Belvoir, VA Clearance: This position requires a DoD Clearance * $5,000 Sign-On Bonus ____________________________________________________________________________________________________ Position Summary: Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio/visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment. Essential Duties and Responsibilities: • Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler/EMS) • Provide direct Executive-level VTC facilitation and communicate clearly and professionally with Executive-level customers daily. • As operational tempo permits, provide VTC and collaboration system facilitation to other users. • Provide VTC and A/V operational support and facilitation. •  Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities. •  Troubleshoot and resolve collaboration and business application incidents. • Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs. •  Implement and execute configuration management plans, processes, and procedures. •  Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers, and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events. •  Maintain/utilize and procure manufacturer service and/or maintenance agreements. Requirements: • Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information. • High School Diploma is required; College Degree preferred. • One-year experience in the Audio Visual industry preferred. • Must possess an extremely meticulous and organized working style and have the ability to work as part of a team. • Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact. • Familiarity with Microsoft Windows and Office products is required. ADA Specifications: • Occasionally lifting of 5-10 lbs.- Regularly required to talk and or hear. • Extended working hours. • No travel expected for this position. • Will be required to use the computer screen for extensive periods of time. NMR Consulting is an Equal Opportunity Employer (EOE).  M/F/D/V