Job Opportunities API

Job Description Title: VP Operations Reports to: CEO Location: USA, Remote The Opportunity Everest is reshaping how elite executive assistance is delivered to founders, entrepreneurs, executives, and high-net-worth individuals. Our clients expect exceptional service: proactive, strategic, discreet, and seamless. We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed. We’re collaborative, supportive, and focused on sustainable excellence. Everest has grown 10x through founder-led sales and consultative client relationships. Now we need an operator who can make what we have work and scale it. You will own performance and execution. This is not a "build everything from scratch" role, it's a "make existing systems drive consistent results through growth" role. If you love coaching teams to raise their game and running a disciplined operating rhythm, this is a great role for you. What You'll Own Service Delivery & Performance - Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients. - Enforce and continuously improve existing SOPs. - Establish service owner accountability and measurable outcomes. - Partner with the Executive Service lead to drive service quality improvements. - Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks. Operating Cadence & Execution - Design and run the company's operating rhythm: weekly ops reviews, project check-ins, commitment tracking, and decision forums. - Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done. - Hold the team accountable to commitments. Analytics & Visibility - Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput. - Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision-making. - Run regular performance reviews that drive course corrections and continuous improvement. Accountability & Judgment Culture - Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems. - Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity. - Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder). Who You Are Experience - 7–10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1–10M ARR. - Has inherited existing SOPs, tools, and data and successfully turned them into a living operating system (cadence, dashboards, accountability). - Proven track record owning and improving performance metrics: service quality, on-time delivery, revenue margin, client retention. - Direct experience managing and coaching functional leads across service delivery, operations, and analytics. Skills & Traits - Integrator: You connect the dots across functions, unblock work, and hold people accountable with clarity and respect. - Execution-focused: You enforce and simplify SOPs; you know when to insist on process and when to remove friction. - High ownership: You don't wait for perfect information. You propose plans, run experiments, and iterate. - Data-literate: You refine dashboards, identify critical KPIs, and drive decisions from them. - Coach and mentor: You set high bars, give clear feedback, and help people improve judgment rather than just taking work away. What Success Looks Like in 90 Days - Company scorecard live and reviewed weekly; data drives decisions and course corrections. - Operating cadence installed: weekly ops reviews, project boards, commitment tracking, clear escalation paths.