Job Opportunities API

About the Organization More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop the employment skills, leadership, and self-confidence they need to successfully transition to adulthood. MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply. The Opportunity The  Volunteer Manager is an organized and enthusiastic  alumn us  of  More Than Words  who  engages volunteers to support our mission in many ways. The Manager  runs 2-3 group volunteer  events weekly, interviews and onboards  recurring individual volunteers,  stays in regular communication with 30-40  individuals about their weekly schedule, and provides administrative support for the program including managing an active volunteer email inbox. The Manager reports to the Associate Director of  Development, and  also  assists  the department in  routine and ad hoc administrative tasks, such as donation processing and event support. Key responsibilities of this position include, but are not limited to: Group Volunteer Events  ( 5 0%): • Maintains a detailed and  accurate  calendar of  group  volunteer  events for all MTW locations, tracking open slots, dates on hold, and confirmed dates.   Coordinates with staff at each location to confirm upcoming groups, plan  tasks  and  logistics . • Personally   runs  all group volunteer events  while engaging youth on the team ,  typically 2-3  groups  weekly,  arranging the schedule to allow the Manager to be at the correct location for that day.  Works with youth to s et up the tasks, greet the volunteers, manage sign-in,  give  a tour, support   the tasks, engage with volunteers, run check-out, make an ask for financial donations , and clean up the space. • Maintains volunteer email  accounts   at least  once  daily  to provide quick and professional responses to all groups reaching out about volunteering. Responds to inquiries, offers dates, schedules events, sends reminders and information, and sends follow-up materials. • In collaboration with the Associate Director, supports fundraising goals for More Than Words by asking volunteer groups to contribute financially  in  conjunction with their event, as  appropriate . • Maintains  accurate  records in the Salesforce database of all volunteer emails and activities. Individual Volunteers  ( 3 0%): • Manages schedules for 30-40 individual volunteers who come onsite weekly to support operations and youth development at More Than Words.  Communicates with volunteers about closures/cancellations and with staff about volunteer vacations/absences . • Maintains volunteer email  account  at least  once  daily to provide quick and professional responses to all individuals reaching out about volunteering. • H osts  ~quarterly  overview sessions,  manages an application process, schedules interviews, holds orientations  as new volunteers are approved . • Coordinates with the Administration team to complete background checks and reference checks for all volunteers to be approved  to work onsite. • Maintains  accurate  records in the Salesforce database of all volunteer s and their attendance,  and  accurate  files  on each  volunteer s . • Collaborates with the Associate Director of Development and leadership at all MTW locations to ensure volunteer schedules and shifts align with business and site needs. • Develops and then implements improved systems for volunteer appreciation and engagement, potentially including social media profiles of volunteers,  volunteer appreciation events, a volunteer newsletter, etc. , creating a regular cadence for  appreciation. Department Support  ( 2 0%): • Supports  Advancement  Department  with  routine  donation processing  and donor recognition , entering donations into the Salesforce database, updating records,  sending tax receipts, and writing personalized thank you cards. • Provides support for the marketing function by capturing photos and videos  at various MTW locations as requested by the Director of Marketing. • Contributes to events and projects as they come up , including tasks like tracking RSVPs for events, helping with event preparation and set-up,  etc. • Flexibly collaborates as part of the  advancement  team  by  participating   in meetings , tours,  and public-facing opportunities to support community engagement and fundraising goals. • Stays  up to date and  engaged  with the organization  to  inform conversations  with volunteers. Key Qualifications: • An  alumn i  of the MTW program ,  who is no longer engaged in MTW case management • Strong communicator both verbally and written • Organized, with strong planning and follow through skills • Able to sit and focus  on  a computer for  large portions  of the day • Bring a growth attitude: excited for professional growth and developing skills around administrative systems, engaging writing, and public speaking • Responsible, flexible, hardworking, ethical, and committed to personal growth in racial equity • Ability to  maintain  firm professional boundaries as an adult staff  from youth receiving services from MTW (readiness, core, career services, etc.) • A high school diploma • Ability to support evening and weekend work  with  advance  planning (e.g., attending More Than Words events  or volunteer fairs ) . • Ability to sit  and type   at a computer  for  long periods  of time. • Ability to lift and move items weighting up to 25  lbs  to set up for  volunteer events . Schedule:   Typically   Monday-Friday 9 AM - 5PM. Hiring  manager  would love the ability for  candidate   to work one weekend day if  able .  This role will  work between our Boston and Waltham sites. Compensation:  $52,000 - $57,749;  commensurate  with skills and experience Benefits: • Medical and Dental Insurance • 401K with up to 3.5% Employer Match • Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care,  transportation  and parking • Generous paid vacation and sick time • Significant growth opportunities and professional development • Employee Discounts To Apply: Please include both  resume  and a cover letter. All of MTW’s sites are commuter friendly  and are  conveniently located near public transportation. Background Checks More Than Words requires all staff, service members, volunteers, board  members  and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization  and  reviews CORIs on a case-by-case basis. MTW EEO Statement MTW is an equal opportunity employer, fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organization's policy regarding equal employment opportunity means that all decisions regarding recruitment, hiring, benefits, wage and salary administration, scheduling, disciplinary action, and termination will be made without unlawful discrimination on the basis of sex, gender, race, color, age, national origin, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, citizenship status, pregnancy or maternity, veteran status, or any other status protected by applicable federal, state or local law. If you require reasonable accommodation in completing an application, interviewing, or otherwise  participating  in the employee selection process, please direct your inquiries to  [email protected] .