Job Opportunities API

Do you w ant to  be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you  answered  yes,  keep reading . Who Are We? 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey . We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos: • https://www.youtube.com/watch?v=4JkUpUigUdM&t=1s • https://www.youtube.com/watch?v=iVk3_vVyrW0 Job Opportunity  at 1Nebula : The Voice Operations Manager  is responsible for  supporting and  assisting  in managing and overseeing the operations of a voice telecommunications network within an organization.   The incumbent will  be required  to manage the operational  requirements  of the voice and mobile environment . What  Y ou  will do within this role (Your key responsibilities) : • Support Voice Telecoms Operations:  Assist the Senior Voice Telecoms Operations Manager in delivering contracted OETMS and Technical Support services, including helping to manage the voice telecoms operations team and  maintain  the voice telecoms network infrastructure. • Technical Troubleshooting:  Help resolve technical issues within the voice telecoms network, working closely with other IT teams to ensure prompt and efficient issue resolution. • Policy & Compliance:  Learn and apply voice  telecoms  policies and procedures to ensure the network is  maintained  in line with industry standards and best practices. • Project Support:   Assist  in managing voice telecoms projects from  inception  to completion — including planning, coordination, stakeholder communication, budget management, and timeline tracking — to ensure project goals are achieved. • Continuous Improvement:   Identify  opportunities to enhance the efficiency and effectiveness of the voice telecoms  network, and  collaborate with other IT teams to implement improvements. • SLA Compliance:   Maintain  high performance against Service Level Agreements (SLAs) by ensuring service requests and incidents are resolved within agreed  timeframes , supporting customer satisfaction and retention. More about  Y ou ( O ur requirements for the role): • Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field • 4 years' experience in voice telecoms operations or IT support. • Strong technical aptitude, with a genuine willingness to learn and develop within the role. • Excellent teamwork skills and the ability to work effectively within a collaborative team environment. • Experience with project management is  advantageous . • Familiarity with the ITIL framework is  advantageous . • Exposure to voice telecoms network technologies is  advantageous . Alt hough we believe in the potential of others more than anything else there  are  some  minim um  requirements we would look for so consider these before sending us your application Our A mazing  P erks! • Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables.  That’s   4 extra leave days annually! • High spec laptops and equipment for you to comfortably work remotely. • A  once off   at  home office allowance to set up your home office . • A ccess to our Well - being program and  Employee support  services – we believe in work/life balance being of utmost importance  for you and your  family  so this  perk  is for them too. • Grow your skills and learn something new with  paid for  Microsoft courses and certifications. • Take up a hobby and unlock a training allowance every 2 years to do something non-work related . • Give back by  participating  in our Culture and Social Responsibility initiatives. • F ree Gap  cover