Job Opportunities API

  At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn’t just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do. As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med. We are just getting started and we cannot wait to meet you. Your Role in Juno’s Journey : Registered Veterinary Technicians (RVTs) are the Care Champions. They deliver patient care, execute treatment plans and advocate for both pets and their owners.They are proud to be Registered Veterinary Technicians, and utilize their skills to the highest level. They recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting better. Our RVTs are passionate about their work in the veterinary community and the quality of care they provide. They align with our mission to ensure every pet and Juno team member has the support they need to thrive. They are invested in establishing a stellar standard for the veterinary industry; the Juno standard of care. The Virtual Team RVT plays a unique role in aiding the veterinarians and in-clinic care team in achieving greater efficiency in overall patient care. Role Overview: Virtual Team RVTs will apply their previously developed professional technical skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing care, and client education in order to virtually assist clients via online chat or phone call. They advise clients on various subjects from minor questions and concerns to post-operative issues, and any other questions that may arise. The Virtual Team RVT is responsible for effectively triaging pets, determining whether they require emergency care with a larger referral hospital, same-day or next-day urgent care appointment with Juno Veterinary, or if at-home care can be implemented with their recommendations. The Virtual Team RVT is also responsible for submitting requests for prescription refills. The team works closely with the in-clinic team to ensure high quality and continuous care, and RVTs need to communicate clearly with the veterinarians, other practice personnel, as well as with clients to ensure that patients receive the care that they need. The RVT must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and always maintain high standards of patient care. This often requires significant multi-tasking and a creative thinking ability. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to coworkers are important aspects of the position. Please note this position is for Evenings, working 2pm - 12am EST/11am - 9pm PST shift on a rotation (4-on, 4-off) basis. We are seeking candidates based in Ontario or British Columbia. What You’ll Do: Collaborate with a team of skilled and passionate virtual RVTs to support our Members and team members in providing the Juno standard of care. More details below. Responsibilities Include: Engaging with Juno Veterinary Members through text-based chat and phone. Address member concerns regarding the health and well-being of their animals, including both general queries and those directly related to Juno Veterinary clinic encounters. Reviewing patient medical records before and during interactions to quickly gain relative medical history. Utilizing your veterinary medical knowledge to accurately triage and make