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The Opportunity Ovatient is seeking a Virtual Medical & Administrative Assistant to serve as an essential member of our interdisciplinary care team. You will play a critical role supporting both clinical operations and patient access services. This hybrid position combines traditional medical assistant responsibilities with administrative functions that ensure patients are properly registered, scheduled, and connected to the appropriate insurance coverage and care services. You will serve as a key point of coordination between patients, providers, and operational teams, helping deliver a seamless virtual care experience while maintaining the highest standards of accuracy, service, and patient satisfaction. We are looking for someone with availability to work between 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM. About Ovatient – Virtual Care That Is Entirely Human Ovatient is a virtual-first healthcare services company that puts people—not just patients—at the center of their health journeys. In partnership with leading health systems, we deliver connected care that is comprised of: Virtual primary care and urgent care Integrated behavioral health Deep operational and Epic integrations MyCare Anywhere™, Ovatient’s Epic-integrated digital patient engagement experience Built on Epic, we’re creating not just another “digital front door” but a Digital Health Home™ with a virtual multispecialty practice that integrates seamlessly with our partners’ existing clinical and operational infrastructure. We launched in 2023 with The MetroHealth System and MUSC Health and we’ve built something special that is setting the standard for virtual care. We’re now scaling a model that helps health systems expand access, improve experience, strengthen loyalty, and capture a larger share of care in their markets. We offer accessible, equitable and high-quality care to patients anytime and everywhere while augmenting a health system’s current clinical offerings and extending its brand in market Medical Assistant Responsibilities Support the delivery of high-quality virtual care by assisting providers and care teams with patient coordination and follow-up activities Review patient documentation, medical records, referrals, and intake information to ensure completeness and accuracy Assist with technology support and patient onboarding for virtual visits Monitor patient communications and escalate clinical concerns appropriately Maintain accurate and timely documentation within the electronic medical record (EMR) Collaborate closely with providers, nurses, behavioral health clinicians, and operational teams Administrative Responsibilities Monitor and work registration work queues to ensure timely patient registration and account creation Monitor and work the insurance-related work queues (DAR) Ensure insurance eligibility and payer information are accurately documented Correct coverage errors and coordinate resolution of insurance-related issues Input and maintain provider schedules in Epic with a high degree of accuracy Review time off requests from providers and adjust schedules as needed Deliver exceptional service through phone, video, and electronic communication channels Address patient inquiries with professionalism, empathy, and urgency Help patients navigate Ovatient services and connect them with appropriate resources Requirements: Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license Possess a current national certification in medical a