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The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.  Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia.  Further expansion is planned for 2026 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.  When you join our Team, you will have the opportunity to contribute and make an impact every single day.  Overview Reporting to the CEO, the Vice President Operations owns the delivery excellence across all operations that support the company’s retail business, including the Market and Retail Operations Departments. The VP Operations will be instrumental in leading strategic change through the organization. The role provides leadership to our teams, supports the business with strategy, control and insight that ensures we grow and evolve. The VP Operations owns the customer lifecycle and all systems, people and processes needed to deliver price competitiveness and retail contract profitability in line with the company’s aspirations, market facing activities involving our customers, industry leading customer care and continuous improvement of efficiency and cost to serve. The role is a member of the SEUS senior management team, sitting on the Company Executive Committee and with overall responsibility for operational excellence, chairs the Operating Committee. Through these roles, the VP Ops has a critical role to play in helping to define and implement business strategy, while shaping and delivering the company’s growth ambitions. The role is also responsible for representing the company and its operations externally with customers, brokers and the industry In this role, you will be involved with the following: Own the following functional areas to provide operational excellence throughout the customer lifecycle: Sales Support, enrollments, billing, collections, contract enforcement and customer care Broker commissions and reporting for all post contract signature activities ECI system ownership and operational performance enhancements Own the following functional areas to deliver industry leading market operations: Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee Forecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposure HU processing, pricing and engagement with Sales on large/complex deals Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability Regulatory changes and filings associated with our retail business at utility, state and FERC level Ownership of HUMS & SCOPE and their operational performance and enhancement Strategy and Growth Implement systems, processes, reporting and controls to drive efficiency and industry leading operational excellence and customer care Develop key metrics to measure success and improve accuracy Implement expansion plan in accordance with target operating model Create structure to help us manage more effectively and reduce cost to serve Support company growth including new business opportunities Primary relationship holder with key vendors to support our current business and futur