Job Opportunities API

About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: We are seeking a dynamic and results-driven Vice President of Account Management to lead an Account Management region. This individual will play a pivotal role in driving strategic planning, establishing and achieving key performance indicators (KPIs), and fostering strong, enduring relationships with our high-profile customers. As a key member of the Customer Management team, the VP of Account Management will collaborate across departments to ensure the seamless delivery of value to our clients, maintain retention and support the ongoing growth of our business. Please note this position requires 50% travel. Key Responsibilities: Strategic Planning: Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives. Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion. Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.        2. Leadership and Team Management: Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance. Establish clear roles, responsibilities, and performance expectations for team members. Foster a culture of accountability, collaboration, and continuous improvement.        3. KPI Development and Achievement: Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth. Implement robust measurement systems to monitor performance and identify areas for improvement. Ensure alignment between individual, team, and organizational objectives.       4. Customer Relationship Management: Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs. Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services. Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions.       5. Cross-Functional Collaboration: Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives. Provide customer insights and feedback to drive product development and