Job Opportunities API

The UX Researcher designs and conducts studies, synthesizes findings from qualitative and quantitative data, and collaborates with cross-functional teams to optimize donation-related pages and forms.This role maps donor journeys, identifies pain points, and uses behavioral science to shape experiences that are intuitive, persuasive, and aligned with donor motivations. Job Duties • Map donor journeys to identify motivation, friction, and decision points across digital touchpoints • Design, launch and interpret usability studies and insights on donation pages, forms, and flows using tools like VWO Insights, Qualtrics, and UserTesting • Design, launch, and interpret qualitative research such as interviews, surveys, intercepts, and heatmap analysis to uncover behavioral insights • Test and iterate form field labels, layouts, trust signals, calls to action, and urgency cues grounded in behavioral economics • Collaborate with designers, developers, content strategists, and stakeholders to translate insights into testable solutions • Document, present, and advocate for donor-centric design improvements based on research findings • Synthesize and report findings in a clear, actionable way to inform product, marketing, and fundraising teams Knowledge of: • UX research methods (qual, quant, mixed methods, behavioral, attitudinal) • Donor psychology and digital giving behavior • Behavioral science principles such as social proof, scarcity, and cognitive load • Tools such as VWO Insights, Qualtrics,UserTesting, Google Analytics, Looker, or similar • Journey mapping and persona development • Research ethics and participant privacy Skills • Excellent written and verbal communication • Analytical thinking with a user-first mindset • Strong synthesis and storytelling abilities • Collaborative with cross-functional teams • Comfortable with ambiguity and iterative work • Familiarity with A/B testing and optimization concepts • Ability to adhere to established research operations hygiene processes (participant recruiting, consent, note-taking, analysis, repositories)