Job Opportunities API

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: We're growing our research capability and looking for a UX Researcher to join us as we build it. You will not inherit a polished playbook; you will help write it!  Reward Gateway partners with over 4,000 companies across 23 countries. We serve more than 8 million users globally. As part of the wider Edenred network, which serves over 2 million corporate clients across 45 countries, we sit inside one of the largest engagement and benefits ecosystems in the world.  Our customers compare us against alternatives every week. This role is here to strengthen customer understanding that shapes what we build and how we improve it. This is a qualitative research role. You will work with numbers where they're relevant (surveys, on-site feedback, behavioural signals), but the work centres on understanding customer behaviour, motivations and needs through qualitative methods. How we work: A few principles you will hear repeated:  User Experience research happens before we build, not after. We figure out what problem we're solving, get the evidence behind it, and pass it on. Decisions get made on what customers do and need.  Experiments come after research, not instead of it. Live tests are for validating that something works at scale. They don't tell you whether you're building the right thing in the first place.  We work alongside product teams to get the right answers about customer experience at the right time. The job is to understand which questions to ask, when and how and make the answers useful.  Things get checked with customers before they're built. What we learn gets shared across the organisation so it's available the next time it's needed.