Job Opportunities API

Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.     RESPONSIBILITIES  Ability to follow strict deadlines  Prepare collection reporting for portfolio of associations  Execute Delinquency Process in software system for assigned portfolio  Review of Delinquency Maintenance module in software system for credit & zero balance accounts  Prepare accounts for disconnection referral to third party partners  Correspond with third party providers regarding re-connection upon receipt of payments  Correspond with residents regarding account balances  Correspond with site teams regarding delinquent accounts  Maintain proper back-up and notation on accounts  Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan  Other tasks/projects as outlined by department leader  REQUIREMENTS     Experience/knowledge of the collection processing highly preferred  High attention to detail and compliance-oriented mindset  Proficiency with web-based portals, dashboards, and Excel reporting  Ability to communicate clearly and professionally with homeowners  Strong organizational and follow-up skills  Ability to manage deadlines and multiple workflows simultaneously  Requirements This is a full time role 100% Remote Rate: $6/hr