Job Opportunities API

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. ABOUT THE ROLE The Unified Customer Success Manager is responsible for project planning, customer support and training, and ensuring high-quality customer service throughout the project lifecycle. This includes prioritising product and customer requirements, defining the product concept, and collaborating with analysts and product managers to achieve customer success goals. The Customer Success Manager acts as the orchestrator and primary point of contact for building and nurturing client relationships; playing a pivotal role in supporting client retention efforts, working closely with feedback and identifying areas for improvement.   YOUR MISSION Lead customer onboarding, drive adoption of Group-IB products and track customer satisfaction and quality of service Development, regular adjustments and subsequent execution of the project work plan with the customer Regular communication with the customer and the project team, following up and adjusting the organisation of the workflow in the production department Proactive identification of any problems with the customer and project activities to minimise negativity and build customer loyalty/satisfaction Timely notification and holding concise discussions with the customer about new trends, features and interesting facts related to project activities Providing regular spot support to the client in non-standard enquiries and dealing with incidents of varying levels of complexity Preparing materials and executing project-safeguarding activities  Carrying out local/global customer satisfaction surveys Keeping project databases up to date, including work in planning, project management, and helpdesk systems  Working on developing and upgrading internal business processes   WHAT WE ARE LOOKING FOR Basic understanding of networking technologies (TCP/IP, DNS). Basics of Cyber Threat Intelligence, Digital Risk Protection and Attack Surface Management class information security systems Ability to maintain reports, analyse information, find patterns and identify points of impact Experienced as client/account/pre-sales account manager in a B2B market. Strong communication skills, with an ability to communicate clearly with customers, colleagues and partners. Experienced in managing internal customer experience development projects (collecting, organising feedback, working with the Customer Journey Map). English and Arabic language skills at C1 or higher level (including a background in technical English and Arabic).   WHAT SETS YOU APART Previous Cybersecurity experience  Strong presentation and public speaking skills. Skilled in service-desk systems interaction.   WHY CHOOSE GROUP-IB Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. We help organizations reduce risk and protect trust. Trusted by governments, major industries, and law enforcement, we deliver adversary-focused, predictive threat intelligence and cyber fraud fusion solutions that detect, analyse, and mitigate regional and country-specific digital crimes. Work with real stakes. Group-IB investigates active cybercriminal groups, responds to breaches affectin