Unified Communications Technician
JACKSON HOGG
| Company | JACKSON HOGG |
| Category | Uncategorised |
| Location | North-East |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 10 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
We are looking for a Unified Communications Technician to join a busy telecoms and connectivity team.
You'll play a key role in delivering, supporting and maintaining voice and data solutions for business customers, combining hands-on installations with remote technical support and fault resolution.
What You'll Be Doing
• Installing and configuring VoIP and hosted voice systems
• Supporting broadband, fibre, leased line and connectivity services
• Providing 1st and 2nd line technical assistance
• Troubleshooting network, telephony and hardware issues
• Working with suppliers and carriers to resolve service faults
• Supporting project delivery and customer onboarding activities
• Maintaining accurate technical documentation and ticket updates
Essential Skills
• Telecoms, VoIP or Unified Communications experience
• Strong fault-finding and troubleshooting abilities
• Knowledge of connectivity technologies and business communications
• Excellent customer service skills
• Ability to manage support tickets within agreed service levels
Nice to Have
• Structured cabling experience
• Networking knowledge including routing and switching
• Experience with leased lines and hosted voice platforms