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Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. The role Design and deliver exceptional, tailor-made travel experiences throughout New Zealand and Australia, driving sales growth and supporting the Inbound team's profitability and performance targets. Key responsibilities may include, but are not limited to: • Consistently achieve individual and team sales and revenue targets • Convert enquiries into confirmed bookings through proactive follow-up and relationship management • Create bespoke luxury travel itineraries that reflect the high standards and expectations of A&K guests • Qualify client requirements and tailor quotations/bookings to individual needs and preferences • Prepare accurate, detailed, and commercially viable proposals and itineraries • Conduct additional destination, product, and logistical research where required to enhance itinerary quality • Deliver exceptional customer service and maintain proactive communication with clients, agents, and international offices. • Respond to enquiries within established service standards • Manage expectations throughout the sales and booking process, ensuring a seamless client experience. • Work collaboratively with Operations Specialists and Guest Relations Specialists to ensure successful travel delivery. • Proofread all final documentation to ensure accuracy and presentation standards are maintained. • Manage all booking-related administration within AKTGs Reservations Systems. • Ensure accuracy of bookings, invoicing, deposits, payments, credits, cancellations, supplier costs, and profit margins. • Manage domestic and trans tasman flight reservations and ticketing requirements with the Air Specialist. • Ensure all product and quality control issues are logged for appropriate follow up to be taken • Provide support to Operations and Guest Relations teams for guests in destination during high season periods where required. The successful applicant will have: • Minimum 2 years' experience in the travel industry. • Previous experience in a reservations, sales, travel consulting, or customer service role. • Demonstrated ability to create and cost tailor-made FIT itineraries. • Excellent destination knowledge of Australia and New Zealand. • Strong sales, customer service, and relationship management skills. • Exceptional written and verbal communication skills. • High level of attention to detail and accuracy. • Strong organisational and time management skills with the ability to manage multiple priorities. • Commitment to delivering exceptional customer service • Experience using a Global Distribution System (GDS), preferably Amadeus, would be an advantage • Experience using travel reservation and booking systems. Other information: • Up to two weeks of domestic and/or international travel may be required annually, including participation in familiarisation trips. • Occasional work outside normal business hours may be required for industry events, training sessions, trade functions, and operational requirements. Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K • Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. • Supportive environment that will make you proud to work for A&K • Investment in our staff with both in-house and external training opportunities • Opportunity to progress your career, not just in New Zealand but as part of our global business • Access to our Employee Assistance Program (EAP) • Work in the enviable CBD office location • Opportunity to work from home as part of our hybrid working from home/office model • Staff discounts and Travel Benefit program • An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.