Job Opportunities API

Travel Consultants Salary: £26,227 (£13.45 per Hour) + Benefits + Profit Share Bonus Scheme Full Time and Part-time hours available Start Date: 7th September 2026 Location: Office based at the Holiday Extras Campus in Newingreen, Kent At Holiday Extras, we sell everything but the holiday. Using innovative technology, we provide great value travel extras and UK Breaks, with an unrivalled experience to over 8 million travellers a year.  With over 40 years' experience, there's nothing our team of travel experts don’t know about taking the hassle out of organising a holiday at home or abroad. Our Contact Centre is key to delivering the fastest, smartest and most personal service in travel. We’re looking for customer-focused people to join our Airport team and become specialists at helping our customers find the best products and services that make travelling easy, simple and fun. Every conversation help us better understand our customers and their trips. So we can make tailored recommendations and deliver trusted, great value products that enhance every journey. We’re searching for diverse perspectives from people who are curious and keen to learn!   The Role By joining our team you’ll: Use your excellent rapport-building and listening skills to quickly connect customers with products and services that enhance their holiday experience Be the voice of Holiday Extras, talking to our customers over the phone. Strong, adaptable and empathetic communication skills therefore are a must Use empathy and initiative to resolve issues quickly, creating an epic customer experience Become a product expert and brand ambassador, developing in-depth knowledge of our range of products and services Play an important part in achieving our goal of “Personalised extras for every holiday”, becoming the number one place for customer to prepare for their trip  Receive full training and support from our dedicated Contact Centre Trainers. Starting with a 3-week induction programme, designed to give you the knowledge and confidence you need to be successful in the role. Followed by weekly 1-to-1 coaching and mentoring to support your continual development. Learn and use cutting-edge tech, including your own Apple Macbook from day 1, as well as access to the Google Workspace suite and other apps. If you’ve never used these before - we’ll show you how. Be part of a supportive, thriving, ‘be one team’ environment where our values are embedded - we celebrate success together with our Group Profit Share Bonus Scheme, as well as enjoying our famous culture with seasonal events such as parties and BBQs. Learn more about our unique culture here.    Why you’ll love working here Growth & opportunity: This role is a great opportunity to build knowledge of the business, strengthen your skills, and develop personally and professionally A world of perks; 25 days holiday + your birthday off, enhanced parental leave, life assurance, pension and discounts on everything from cinema tickets to holidays Wellbeing focus; Employee Assistance Programme, mental health first aiders, holiday buy scheme, discounted gym membership, and private medical insurance after 4 years Prior contact centre experience is not necessary although we’re ideally looking for people who: Have previously worked in a customer-facing role (retail, hospitality or similar) Stay positive under pressure and adapt quickly in a fast-paced environment  Have a great attention to detail Love helping people and take pride in delivering an effortless experience Ability to effectively manage multiple tasks simultaneously.  Are curious, open to feedback and always keen to learn Want to grow their career or take on a new challenge There are service targets associated with the role but you will be given all the training and support you need to help you achieve these.  This is a great opportunity to st