Job Opportunities API

Pinewood.AI is seeking experienced automotive professionals who are fluent in both Japanese and English to join our Training and Implementation Team. You may come from a dealership aftersales background and be looking to move into technology, or you may already have experience delivering training and implementation for automotive retail software. Either way, this role gives you the opportunity to use your aftersales knowledge to help dealerships across Japan get the best from Pinewood.AI. Working closely with colleagues in Japan and internationally, you’ll act as the link between dealership customers and Pinewood.AI, helping ensure successful project delivery and long-term customer success. Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the aftersales elements of our platform, including workshop operations, parts management, service scheduling, inventory management, reporting, and related operational workflows. We’re looking for someone with strong aftersales operational knowledge, excellent communication skills, and the ability to deliver implementation and training that helps dealerships improve operational efficiency and realise the full value of the platform. Key Responsibilities Collaborate with dealership stakeholders to understand requirements and ensure best practice configuration. Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match local dealership business processes. Manage implementation activities from planning through to Go Live, ensuring smooth transitions from legacy systems. Deliver clear and engaging training sessions for service teams, parts departments, workshop controllers, aftersales managers, and other dealership users, ensuring confidence in using the platform. Train users on aftersales processes and best practices, helping service and parts teams use the platform efficiently and consistently. Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement. Build trusted relationships with customers, helping retailers increase efficiency and maximise operational performance through our Automotive Intelligence Platform. Provide regular implementation updates to the Project Manager, identifying risks and potential issues early. Meet agreed individual and team targets, KPIs, and implementation milestones. Proactively identify opportunities to improve implementation approaches and enhance the customer experience. Develop deep knowledge of platform functionality across aftersales modules and related integrations. Stay up to date with industry developments, Japanese automotive retail trends, and Pinewood.AI product enhancements. Represent Pinewood.AI professionally at all times, acting as an ambassador for the brand in the Japanese market. Requirements Strong written and verbal communication skills in both Japanese and English, with the ability to communicate effectively with dealership teams, project stakeholders, and global colleagues. Proven experience in automotive aftersales operations, including workshop and/or parts management. Strong understanding of dealership aftersales processes within the Japanese automotive retail market. Strong understanding of dealership operations and how aftersales processes contribute to the wider business. Hands-on experience with a Dealer Management System, ideally Pinewood.AI or a similar automotive management platform. Experience delivering engaging training sessions and supporting successful system adoption would be highly desirable. Excellent organisational and project management skills, with the ability to manage multiple implementation projects simultaneously. Analytical and methodical problem solver with strong attention to detail and process accuracy. Able to work independently while collaborating effectively with customers and colleagues.