Job Opportunities API

Lyra Technology Group  is a  p rivate  e quity-backed holding company that invests in and  operates  industry leading technology service businesses. Our companies are  operated  independently by exceptional management teams. Companies that join our group  retain  the employees, name, and culture that have made them successful. As a platform of  Evergreen  Services  Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.        About The Position One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment. Responsibilities: Diagnose and troubleshoot technical issues Maintain computer systems Provide remote and onsite support Maintain documentation of processes, issues, and solutions Requirements 2+ years of experience in IT engineering and/or customer facing Knowledge of Windows and Linux operating systems Familiarity with networking concepts and tools Excellent problem-solving and communication skills Expected Outcomes Resolve technical issues in both a remote and on-site environment Interact with members of client headquarters, including high level executives Provide the best possible solution to clients  Maintaining clear communication with clients  Keeping assigned tickets organized and updated  Periodic assignment of afterhours on-call support Compensation & Benefits Up to $70K / Year, based on experience Health, Dental, Vision & other additional benefits  401K (With 3% Match) eligible after 90 Days Generous PTO