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Tier 1 Help Desk Technician  Clackamas, OR (ON-SITE) At Bytagig, we’re more than just an IT service provider — we’re a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow’s growth. We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed. Our team thrives on curiosity, accountability, and fun — because we believe great service starts with a great culture. At Bytagig, you won’t just be another cog in the machine — you’ll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family. What You Can Expect When You Join Us A supportive and collaborative environment where your voice matters Opportunities to grow your skills, tackle exciting challenges, and make a real impact A culture that celebrates learning, accountability, and having fun along the way A team that’s passionate about technology and people If you're driven by purpose, eager to learn, and ready to be part of something meaningful — we’d love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply. https://www.bytagig.com/about/ Position Overview The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area. Responsibilities • Delight our clients with a friendly, quick, and helpful experience • Assist the Projects Team with on-site or remote project delivery as needed • Manage and monitor problem tickets; analyze incidents and determine support required • Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions • Document IT requests in the ticketing system, record actions taken, and follow up on deferred items • Keep customers informed of ticket status and progress throughout resolution • Collaborate with customers and coworkers to diagnose and resolve issues • Troubleshoot, analyze, resolve, track, escalate, and document technical problems • Resolve incidents on first contact when possible using supported remote tools • Communicate effectively with both technical and non-technical users (“speak Geek and human”) • Train users on proper use of hardware and software • Configure and support: Firewalls Wired and wireless networks Access points • Perform proactive maintenance and monitoring using advanced tools • Escalate issues to Tier II Help Desk when outside the scope or knowledge base • Provide frequent on-site user support at client locations • Deploy laptops and desktops across client environments • Maintain system performance by testing existing equipment and software • Perform other duties as assigned Education & Experience • High school diploma or GED required • Valid driver’s license required • Ability to manage a flexible schedule and work independently • 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level • Experience with: Microsoft Azure Windows Server Office 365 / Microsoft 365 Networking fundamentals • Familiarity with LAN, WAN, and VoIP technologies Physical Requirements Ability to lift and carry up to 40–50 lbs Comfortable working on ladders up to 10 feet Familiar with and able to use basic hand tools (tools provided) Work Location & Schedule Monday – Friday 100% on-site Clackamas, Oregon office Frequent travel to local client sites is required Compensation & Benefits Hourly pay: $21–$25/hour (DOE) Medical and dental insurance 401(k) with company match Paid Time Off (PTO)