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Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner. Territory Manager What you will do: Coordinate all recovery operations in the assigned territory as aligned with recovery targets Leverage on available data on territory performance as per all performance metrics to identify risk areas Advice on difficult repossession cases to support closure Maintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign the bikes to the relevant Recovery Offices without delay. Approve all the recovery costs incurred during recovery and transfer of assets which will include Petty Cash and EER Attend to escalations to ensure Recovery Managers and Officers are fully supported in their recovery efforts Create a professional working relationship with both internal and external stakeholders for the purpose of getting assistance when necessary, in the course of work Monitor the recovery budget vs actual on a monthly basis for the relevant area Coordinate documentation management for assigned region to ensure full compliance with all relevant documentations policies and guidelines Monitor Territory compliance levels against all guidelines and policies to manage risks Coordinate people management processes in assigned territory which will include performance management, training, coaching, safety, and employee relations, in consultation and with support from HR Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience Cascade communication on any changes in policies, schedules and product knowledge to the team What we are looking for: Bachelor's Degree in a Business-related field At least5 years of relevant experience with 2 years at supervisor level Must have a valid motorcycle license and must have at least 1 year riding experience