Job Opportunities API

Remote, Philippines (Metro Manila). Contract, full-time.Key Responsibilities:Manage and coordinate technology support requests with third-party software providers.Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges.Create and maintain branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems.Perform ongoing data cleansing, auditing, and maintenance within the Sales CRM.Assist with user account administration and general technology administration tasks.Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives.Maintain documentation and ensure information remains accurate and up to date.Must-Have Experience:Box+Dice CRM (essential)Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)CRM administration and data managementReporting and dashboard preparationKnowledge base or documentation creation platformsHighly Desirable:RedHQPropertyMeReal Time AgentEngageListOnceCampaignAgent / AgentVendorActivePipeInspect Real Estate (IRE)Inspection ExpressMonday.comZapier or workflow automation toolsIdeal Candidate ProfilePrevious experience supporting real estate, property, or franchise-based businesses. Comfortable learning multiple software platforms quickly. Strong problem-solving and organisational skills. Proactive, responsive, and customer-service focused. Able to identify trends and opportunities for process improvement from support and system data.Technical Requirements:Equipment is self-providedRAM: 8GB minimumHDD/SSD: 512GBCPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newer)Operating System: Windows 11 Home or ProPower backup: Power station, Powerbank, UPS, or equivalentSecondary/external monitor requiredNoise-cancelling headset and webcamInternet speed: 40–50 Mbps minimum for both download and uploadContractor Perks & Rewards:20 Paid Time Off daysReferral bonus per successful referral to the platform (paid at 1-month client contract mark)Annual trip to connect with the broader community in personDedicated Support Contact (CSM)Access to a network of contractors and onshore specialistsOpportunities to upskill via optional sessions, peer learning, and developmental pathwaysPotential for additional contracts, Statements of Work, or expanded workloadsFlexibility to deliver work with full autonomy on how outcomes are achievedHR, tax, and setup advisory support100% work-from-home engagementPre-Engagement Requirements (Independent Contractors):BIR registration (required to submit any government-mandated contributions)NBI or Police ClearanceAny government-issued ID