Job Opportunities API

Stellenbeschreibung Technology Tier 2 is a hybrid role that can require daily travel to the customer base. T2 technicians are specialized and have a deeper understanding of the product or service. You have access to more resources, training, and expertise providing advanced technology assistance and services to technology customers who have purchased and are using our products and services. Tier 2 handle prioritised cases from Tier 1, focusing on in-depth troubleshooting, diagnostics, and problem-solving. Tier 2 support also work closely with other departments or experts to find solutions to more challenging issues. The goal of Tier 2 support is to resolve more complex priority cases that require a higher level of technical knowledge and expertise. Responsible of installments of more complex technology at farm level, such as Milkmonitoring, SenseHub servers, Sorting Gates and similar. Key responsibilities: • To resolve all specialist support calls within the severity matrix and developing a close relationship with entry level support. • To lead the in-country support partnership with Tier 3. • To manage and deliver onsite technology repairs • Advanced escalation management • Provide advanced support for all technology products with Proactive tooling, • Onsite Installation support • Extensive technical knowledge of technology products • Proactive monitoring of trends and technology issues • Value added services- identify opportunities for upgrades, upsells and additional services. • Maintain detailed records of customer interactions, including the nature of the issue, the steps taken to resolve it, and any follow-up actions required. (CRM Based) Skillsets: Strong communication skills, both written and verbal. Patience, empathy, and the ability to actively listen to customers. Ability to remain calm and courteous under pressure or when dealing with upset customers. Adapting/Flexible/Agile Need to have specific skill sets market dependant. • Milking technologies • RFID technologies • ID technologies • Networking troubleshooting Technical Proficiency: Excellent problem-solving and multitasking skills with the ability to organize and prioritize. Familiarity with common operating systems, software applications, and hardware such as SAP. Proficiency in using relevant tools and software for support, such as customer relationship management (CRM) systems. A clear understanding of a collaborative tiered model Support mindset: A collaborative mindset and approach to support between T1 /T2. A Consistent learning pathway for both in country teams. Previous Experience / Qualifications: 2 - 5 Years of Technical support experience in a support role. Excellent verbal and written communication skills in native language with the ability to communicate basic technical concepts. Business language English – Basic/Adv Additional information: Company car required Work related travel percentage estimated 30%+ Possible operational shift employment Required Skills: Berichtsvorbereitung, Druckmanagement, Enterprise Resource Planning (ERP), iD Tech, Netzwerk-Fehlersuche, Produktwissen, Quote-to-Cash, Remote-Support, Systemfehlerbehebung, Teamarbeit, Technische Fehlerbehebung, Technischer Support, Technologieüberwachung, Vorbeugende Wartung Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Personalberatungsvertreter, bitte sorgfältig lesen Merck & Co., Inc., Rahway, NJ, USA, auch als Merck Sharp & Dohme LLC, Rahway, NJ, USA, bekannt, akzeptiert keine unaufgeforderte Unterstützung von Personalvermittlungsfirmen. Alle Lebensläufe, die von Personalberatungen an einen Mitarbeiter unseres Unternehmens gesendet werden, ohne dass eine gültige schriftliche Vermittlungsvereinbarung für diese Position besteht, gelten als alleiniges Eigentum des Unternehmens.  Im Falle der Einstellung eines Bewerbers durch unser Unternehmen in Folge einer Agenturempfehlung wird keine Gebühr entrichtet, sofern keine entsprechende vorherige Vereinbarung besteht. Wenn Vereinbarungen mit der Agentur vorhanden sind, sind die Einführungen positionsspezifisch. Bitte keine Anrufe oder E-Mails. Mitarbeiter-Status: Fest angestellt Umzug: No relocation Visa-Sponsoring: No Reiseanforderungen: 25% Flexible Arbeitszeitvereinbarungen: Hybrid Schicht: Not Indicated Gültige Fahrerlaubnis: Yes Gefahrstoff(e): n/a Job Posting End Date: 08/24/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.