Job Opportunities API

Position Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role. How you’ll create impact: Technical Support: - Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. -Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript). -Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps. -Fulfill post-install and maintenance tasks for merchants. -Customize Okendo’s widgets, install extra components, and investigate front-end bugs. -Follow Okendo's guidelines and coding practices to ensure high-quality work. -Maintain a high standard of work quality for yourself and your peers. -Actively solicit Okendo app reviews from satisfied customers. Team Operations: -Assist other support team members with their questions and tasks when applicable. -Contribute to the maintenance of the internal technical documentation. -Escalate incidents to the proper team members/teams as necessary. Product Feedback and Industry Awareness: -Collaborate with the development team to communicate customer feedback and identify potential product enhancements. -Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants. Cross-Functional Support: -Participate in cross-functional projects to enhance overall customer experience and support efficiency. -Collaborate with the sales and marketing teams to assist in technical aspects of pre-sales activities, including technical consultations and product demonstrations. Empower Okendo Merchants: -Engage actively in Okendo forums, webinars, and various channels to address common merchant queries, share valuable insights and best practices, and cultivate a culture of trust and exceptional service. -Own the creation of technical support resources, including tutorials, FAQs (maintaining Stack Overflow), and troubleshooting guides, to empower merchants to leverage Okendo effectively. What we need from you: -3+ years of experience in a customer facing support role with a technical specialization -You must have experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must. -You should have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users. -You should be confident at troubleshooting, debugging and problem-solving Qualities Communication Skills: Clear and concise written and verbal communication skills, adept at engaging both technical and non-technical users. Technical Proficiency: Experience with HTML/CSS and Shopify (or similar e-commerce platforms). Familiarity with SaaS and experience with Hubspot or similar CRM. Extreme Ownership: Demonstrate a strong sense of responsibility and accountability in all tasks and outcomes. Quick Learner: Exhibit the ability to grasp new concepts swiftly. Empathy and Engagement: Approach interactions with empathy, warmth, and an engaging demeanor. Time Management: Proficiently manage time to ensure efficient task completion. Problem Solving: Possess a natural inclination to seek out solutions and find resolutions. Wo