Job Opportunities API

Our belief: At SOLPLANET, we are driven by a simple idea: solar for everybody We strive to create the best possible experience for distributors, installers and end users That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are: Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us: Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. Provide commissioning support for Solplanet products, both remotely and on-site. Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. Support pre-sales activities by providing technical consultancy during customer meetings when required. Develop and maintain strong relationships with distributors, installers, EPCs and service partners. Collaborate closely with the Sales team to strengthen customer relationships and support business development. Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. Support the qualification, onboarding and management of authorized service partners. Coordinate inverter replacement activities, including logistics and product return management. Accurately document technical cases and customer interactions using CRM systems. Contribute to the successful launch and validation of new Solplanet products in the Italian market. Continuously identify opportunities to improve products, technical processes and customer satisfaction.