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Technical Services Specialist (f/m/d) Job Details | ngksparkpl Technical Services Specialist (f/m/d) We are looking for you, effective immediately, as Technical Services Specialist ( f/m/d) for our location in Johannesburg (Boksburg) – become part of our team! As Technical Services Specialist (f/m/d) , your responsibilities will, among others, include the examination and reporting of warranty claims, preparing of warranty reports and training of internal and external stakeholders also support Product Management by providing strong technical market feeback on products. Your Scope: • Manage technical hotline, ensuring timely resolution of customer technical issues. • Develop and implement an annual training plan • Manage the annual training budget and annual training needs • On-site training for customers, fitment centres, and garages. • Provide advanced support in troubleshooting complex technical issues, both internally and directly with customers. • Monitor technical complaints and initiate appropriate corrective actions where required (e.g. informing internal stakeholders, developing targeted technical information, or implementing training initiatives). • Ensure an efficient and effective warranty claim process within the relevant markets. • Define and execute the technical support strategy for the relevant markets, including training delivery and technical content communication across various media platforms. • Map current product offerings against the vehicle car parc to identify opportunities and advise management on product potential and growth areas. • Support Sales and Marketing teams with technical expertise, customer-facing support, and technical input. • Training schedule and coordination • Create awareness of technical support services What you should bring to the table: • Qualified Red seal Mechanic Petrol/Diesel • At least 3 years in similar position, with customer contacts and trainings • Pedagogical skills • Fluent in English • Communication and social skills • Adaptable to change skills MS Excel, PowerPoint & data management experience To ensure equal opportunities is one of our most important principles. Everyone should have the possibility to develop according to their individual strengths and interests. It is our own aspiration to make all of our decisions regarding applications and hires 100% objectively. We exclusively orientate on qualifications and the person's suitability with regard to the respective vacancy. Niterra does not tolerate any discrimination on the basis of gender, nationality, ethical or social background, origin, religion, disabilities, age, sexual orientation or identity - or any other discrimination for that matter. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © 2024 NITERRA. All rights reserved. × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data centre • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.