Job Opportunities API

The Elevator Pitch Are you someone who likes to always be on the go? Do you love technology and understanding how it works? How about using these passions to create dynamic solutions for customers? Evolv’s EMEA team is looking for a driven and energetic Technical solutions engineer to help us develop, pilot, and launch our products in variety of vertical markets, including stadiums, arenas, and tourism locations. Evolv is a mission-driven company, and we are looking for someone who shares our passion for making a real difference in society – saving lives and increasing the quality of life wherever people gather. As a key interface between customers and Evolv’s sales team, each solutions engineer plays a critical role in ensuring that our customers understand our products and that we understand our customers whilst providing effective solutions that minimize downtime and ensure optimal performance. As a Technical Field Solutions Engineer, you will serve as an expert in all aspects of our current and emerging products, ensuring a seamless customer rollout of our life-saving products. You will be responsible for leading actions from pre-sale to deployment, supporting launch activities, providing expertise in product applications, defining customer solutions, gathering feedback, and providing maintenance, upgrades, and repairs to existing field units. You will work with the rest of the international Evolv team and Partners to support pilots, trials, trade shows and events, and installations, collecting data and providing critical feedback to our engineering and product managers. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: Begin Evolv Express technical training on the products you will be working with and the tools, equipment, and software you will use in the field. Begin to support and help close top-tier opportunities in EMEA Attend orientation sessions to learn about the company's values, policies, and culture and meet their team members and colleagues. Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job. Begin building relationships with customers, assess their needs, and answer any questions or concerns they may have. Start performing basic field service tasks, such as installing, maintaining, and repairing equipment and documenting their work in service reports or other forms. Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor. Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively. Within 3 months, you will: Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization. Have a strong understanding of the technical requirements of Evolv products. Build a good rapport with our clients and create a lasting impression. Independently resolve 2-5 break fixes. Be excited about taking on more responsibility as you progress in your role Complete all required administrative tasks such as expenses, work orders, and RMAs. Have a strong understanding of the regional sales team’s top-tier pipeline and strategy and have outlined a plan on how to support quota for that quarter Have the understanding and confidence to lead proof of concept, demo or pilot for opportunities in various verticals Have conducted site surveys and developed a concept of operations plans By the end of the first year, you will: Demonstrate a thorough understanding of the Express system and software. L