Job Opportunities API

Do you enjoy taking ownership of complex technical environments? Do you like combining infrastructure, security and automation to keep mission-critical SaaS platforms? Then join the team behind Benefits-Plaza, Keylane’s all-in-one Employee Benefits platform that connects employers, insurers and payroll providers across the Netherlands. As a Technical Application Engineer within our Technical Application Management (TAM) team, you are responsible for the availability, performance, security and continuous improvement of the Benefits-Plaza platform. You’ll work closely with experienced engineers and act as a technical expert for one of our most important SaaS solutions. This is a hands-on role where infrastructure, middleware, security and automation come together. You’ll regularly balance operational continuity, customer expectations and security requirements while making sound technical decisions under pressure. You’ll be responsible for: • Drive the resolution of complex platform incidents and problems, ensuring timely recovery while acting as the technical escalation point for internal teams and stakeholders. • Monitor the Benefits-Plaza platform and proactively resolve operational issues, including resource bottlenecks, application outages and middleware failures (e.g. disk space, CPU usage and Tomcat availability). • Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes. • Managing service requests and standard changes in line with ITIL processes. • Managing web service integrations, including networking, whitelisting, security configuration and end-to-end technical validation. • Planning and executing maintenance activities, including patching and upgrading technologies such as RHEL, DB2, Tomcat and related components. • Managing the lifecycle of client and server certificates, coordinating renewals and secure deployments. • Lead the technical execution of external audits, penetration tests and disaster recovery exercises by preparing technical evidence, coordinating activities and driving remediation where needed. • Driving automation and standardization by improving runbooks, scripts and operational tooling. • Optimizing monitoring, capacity management and operational dashboards to improve platform reliability. Key about your team You’ll be part of Keylane’s Technical Application Management (TAM) organization, where we ensure our business-critical SaaS platforms are secure, stable and always available for our customers. Together, we: • Deliver best-in-class SaaS services from a secure, ISO-certified private cloud, ensuring our customers can focus on pension administration while we manage the technical platform. • The team consists of highly skilled IT professionals with strong expertise in infrastructure, databases, middleware and security, combined with deep knowledge of the Life & Pension domain. • Work with standardized processes for migrations, implementations and operations, and continuously refine our way of working based on experience and feedback. • Foster a collaborative culture where ownership, innovation and continuous learning are encouraged, and everyone has the opportunity to make an impact.