Job Opportunities API

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! TBD   Position Title:   ​ Technical Account Manager  ​   Department:  Global Support   Reports To:  Manager – Technical Account Management     Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of  Working with and for each other   enables us to  delight our customers . We empower our teams to  think like owners   driving customer satisfaction, helping them grow their business and win in their markets.   As a Technical Account Manager, you will work with customers and internal stakeholders. You will have experience in building and managing customer relationships, project management and technical knowledge across software and hardware technologies. You will be responsible for managing a range of Bottomline’s customers across various products.   How you’ll contribute:   Work as part of the Project and delivery phase, ensuring requirements are understood and met and the technical onboarding of the customer is successful   Responsible for analyzing customer usage data to identify trends, potential issues and proposing solutions for greater optimization of solution   Managing customer communication to keep them informed about new product features, updates, or changes relevant to their business needs, including the product roadmap   Root cause analysis: Providing detailed insights into recurring issues and suggesting long-term solutions   Creation and sharing tailored solutions or troubleshooting guides for recurring challenges   Manage the co-ordination and completion of Third-Party Vendor Due Diligence Reporting requirements and Disaster Recovery Test Management planning   Manage internal and customer reporting and key KPIs for continuous performance improvement   Triage customer support issues, perform deeper technical assessment when needed   Update CRM(Salesforce) real time for all client activities including managing and maintaining client issues lists    Conduct regularly scheduled status calls with customer and supply regular status reports   Escalate customer issues accordingly with Management   Work with BT infrastructure staff in the creation and maintenance of customer production support environments   Manages Production Support resources through issue resolution or enhancement delivery   Manage and maintain the implementation timelines for minor customer enhancements and consult Services Team where appropriate   Manage and facilitate communications with Production Support, Product Team, Hosted Services, IT and all applicable third party related entities   Ensure functional and/or technical design documents are updated for minor enhancements and fixes as needed   Consult with customer regarding potential new or changed business requirements and identify&nbs