Job Opportunities API

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU ?   Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients. Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships.   YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams. The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution. As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure.     YOUR DAILY ROUTINE - Act as the technical trusted advisor for a portfolio of Enterprise customers - Coordinate internally with support, engineering, and product teams to ensure successful project delivery - Support clients in designing and optimizing their cloud architectures on the Scaleway platform - Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively - Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives - Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts - Manage and coordinate responses during critical incidents impacting strategic clients - Provide FinOps guidance and cost optimization recommendations - Collect and structure product feedback and real-world use cases to share with Product teams -Contribute to the continuous improvement of customer processes and service delivery   ABOUT YOU   HARDSKILLS Experience working with cloud infrastructure environments (IaaS/PaaS) Strong understanding of cloud architecture and infrastructure design Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud) Ability to design and review sca