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Technical Account ManagerLocation: Chennai (Work from Office – Mandatory)Experience: 10–15 YearsEmployment Type: Full-timeAbout the RoleAnoud Technologies is seeking an experienced Technical Account Manager to act as the bridge between customers, business stakeholders, and technical teams. The ideal candidate will combine strong technical expertise with customer relationship management skills to ensure successful delivery, support, and adoption of insurance technology solutions.This role requires deep expertise in the Insurance domain, strong SQL capabilities, and the ability to manage customer expectations while driving technical issue resolution and service excellence. Knowledge of Java is a strong advantage.Key ResponsibilitiesServe as the primary technical point of contact for assigned customer accountsBuild and maintain strong relationships with customer business and technical stakeholdersUnderstand customer business requirements and translate them into technical solutions and recommendationsDrive incident resolution, root cause analysis, and problem management activitiesAnalyze application and database-related issues using advanced SQL skillsCoordinate with Product, Development, QA, Infrastructure, and Support teams to ensure timely delivery and issue resolutionLead customer review meetings, service governance discussions, and technical workshopsMonitor application performance and identify opportunities for optimization and enhancementManage customer escalations and ensure adherence to agreed service levelsSupport product implementations, upgrades, integrations, and production releasesProvide technical guidance and best practices to customers for effective utilization of Anoud solutionsRequired Skills & ExperienceMandatory:10–15 years of overall IT experienceStrong hands-on expertise in SQL, including complex query writing, data analysis and troubleshooting, performance tuning, and database investigation/reportingStrong experience in the Insurance Domain (Policy Administration, Claims, Underwriting, Billing, Reinsurance, or related areas)Experience in customer-facing roles such as Technical Account Management, Application Support, Technical Consulting, or Service Delivery ManagementStrong stakeholder management and communication skillsExperience handling customer escalations and critical production issuesPreferred:Working knowledge of Java applications and ability to understand application logs, code flow, and integrationsExperience with APIs, web services, and enterprise application architecturesUnderstanding of ITIL processes and service management frameworksKey CompetenciesCustomer Relationship Management Technical Problem Solving Insurance Domain Expertise Service Delivery & Escalation Management Stakeholder Communication Analytical Thinking Team Collaboration Ownership & AccountabilityNote: Insurance domain experience and strong SQL expertise are mandatory. Java knowledge will be considered an added advantage.Interested candidates can share your updated CV to [HIDDEN TEXT]