Job Opportunities API

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description: Team Leader – Public Records Operations (Background Verification) Department: Operations – Public Records Location: Remote Work schedule: Mon to Friday (Night Shift) Reporting To: Operations Manager Role Overview: The Team Leader – Public Records Operations will lead a team handling Public Records background verification processes, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in US court research, public records analysis, legal documentation interpretation, and proven people management experience. Key Responsibilities: Team Management & Delivery • Manage a team of Public Records associates handling US court research and criminal background screening processes • Allocate work, monitor productivity, and ensure daily/weekly targets are achieved • Drive adherence to SLAs, TAT, quality, and accuracy benchmarks • Conduct regular coaching sessions, feedback discussions, and performance reviews Public Records Operations • Oversee research on local, state, and federal US court portals to retrieve case records • Review and monitor analysis of court dockets and legal documentation • Ensure accurate interpretation and classification of: • Charge levels (felony, misdemeanor, infraction) • Case types (criminal / civil) • Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) • Ensure accurate and timely completion of background screening reports Quality & Compliance • Ensure compliance with client requirements, background verification guidelines, and legal regulations • Conduct regular quality audits and drive quality improvement initiatives • Maintain confidentiality and integrity while handling sensitive information • Identify discrepancies and manage escalations for complex or ambiguous cases Process Management • Oversee end-to-end Public Records processes including: • Court records research • Criminal background checks • Database searches • Case validation and documentation • Identify process gaps and implement continuous improvement initiatives Stakeholder Management • Work closely with QA, Training, and Operations leadership teams • Manage operational escalations effectively • Ensure strong service delivery and operational efficiency MIS & Reporting • Track KPIs such as productivity, quality, SLA, and TAT • Prepare and share operational and performance reports • Analyze trends and implement corrective actions where required Mandatory Requirements (Non-Negotiable) • Hands-on experience in US Public Records / Background Verification is mandatory • Minimum 18 months of experience as a Team Leader (on paper) • Total experience of 3–6 years in BGV / KPO / Operations • Strong understanding of US legal terminology and court documentation • Proven experience managing teams and meeting SLAs • No employment gaps exceeding 5–6 months • Willingness to work in US Shift (Night Shift) Skills & Competencies • Strong understanding of US court websites and public record systems • Strong leadership and people management skills • Excellent analytical and interpretation abilities • High attention to detail and accuracy • Strong communication and stakeholder management skills • Ability to work in a fast-paced, target-driven environment Technical Skills • Proficiency in MS Excel and MIS reporting • Familiarity with BGV tools/platforms is an advantage • Strong data handling and reporting skills Key Performance Indicators (KPIs) • SLA & TAT adherence • Quality and accuracy scores • Team productivity • Escalation management • Client satisfaction • Team engagement and retention