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Team Leader, Teacher Engagement and RegistrationMelbourne CBD | Hybrid workingSalary range Grade 4: $92,600 - $105,064 (this range is subject to increase following current EBA negotiations)Lead, coach and support a team delivering high quality teacher registration services. The Victorian Institute of Teaching (VIT) is seeking an experienced and people-focused Team Leader to support the delivery of effective, timely and high-quality teacher registration and customer support services.This role will lead a team of Teacher Engagement and Registration Officers within a high-volume, complex regulatory environment. With strong focus on people leadership, you will build team capability, and create a positive and collaborative team culture.About the roleReporting to an Assistant Manager within the Teacher Engagement and Registration Branch, you will manage a team approximately 4-6 direct reportsYou will oversee the team's day to day organisation and performance, provide coaching and guidance, and support team members to manage complex applications, enquiries and escalations. You will also undertake quality assurance activities as well as help identify and implement improvements to service delivery.Key Responsibilitieslead, coach and support a team of Teacher Engagement and Registration Officers to deliver high-quality and timely servicesset team priorities, allocate work and monitor performance against agreed standardsprovide guidance on complex applications, enquiries, escalations and sensitive mattersmanage performance and capability through regular feedback, development planning and targeted coachingundertake quality assurance and apply legislation, policies and frameworks to support consistent decision making and effective risk managementidentify and implement improvements to processes, systems and service deliveryprepare high-quality reports, briefs and correspondence on complex matters.About youYou are an experienced team leader who enjoys supporting people to perform at their best. You bring a practical and approachable leadership style, with the confidence to manage performance, provide constructive feedback and support the team through complex or sensitive work.experience managing team performance, including performance development plans, capability building and the resolution of performance concernsability to create a positive team culture while maintaining accountability for quality, timelines and service standardsstrong judgement and experience managing complex enquiries, escalations or sensitive customer mattersability to interpret and apply legislation, policies and operational frameworks and translate them into effective risk management practisesstrong relationship management skills and the ability to motivate and support multidisciplinary team.Why join usAt VIT, your work has genuine purpose and impact. In this role, you will have the opportunity tolead and shape a motivated team of regulatorssupport the delivery of fare timely and high-quality teacher registration servicescollaborate in a supportive team environment where ideas and contributions are valuedwork for a forward-thinking regulator focused on child safety, continuous improvement and excellence.How to applyTo apply, please submit your current resume and a cover letter outlining your relevant skills, experience and suitability for the role. If you're applying via Seek job board, please click Apply to view the PD. Recruitment and selection processDuring the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.Applications close: 20 August 2026