Job Opportunities API

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.  Your role We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback. Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.  With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.  You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. This role is based onsite in our Riyadh offices. Your responsibilities Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy. Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time. Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths. Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly. Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements. Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards). Support periodic internal and external audits by compiling evidence packs and answering examiner queries. Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement. Uphold Tamara’s “compliance-by-design” culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence. Your expertise Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline. Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor o