Job Opportunities API

Healthesystems offers workplace flexibility with our Work-From-Home model, and a competitive compensation and benefits package including healthcare coverage, PTO, paid holidays, 401(k), company-provided life insurance/disability coverage, wellness options, and more. Healthesystems welcomes candidates from these states: AL, AZ, CO, FL, GA, ID, IN, LA, MD, MS, MO, NC, OH, OK, PA, SC, TN, TX, UT, VA Summary:  Leads daily IT operations to ensure system stability, availability, and performance. Drives incident and problem management in alignment with ITIL best practices, advancing continuous service improvement. Participates in Batch Operations to ensure the timely, accurate, and reliable execution of business-critical workloads.   Key Responsibilities: “To simplify complexities for each customer.”     Assists management in the selection, training and developing of new employees.   Oversees 24x7 IT operations, system performance, and service availability    Leads incident lifecycle management    Oversees daily Incident and Problem Management activities.   Leads major incident response efforts and coordinate technical teams.   Conducts root ‑ cause analysis and track long ‑ term fixes for recurring issues.   Maintains clear communication with leadership, technical teams, and business partners.   Ensures alignment with ITIL and IT service management best practices   Participates in Batch Operations activities    Ensures SLA adherence and ticket queue performance    Monitors service metrics and identify improvement opportunities    Maintains ITIL-aligned processes, runbooks, and documentation    Assists the manager in monitoring team performance, staffing, and development    Collaborates with IT and business stakeholders    Ensure accurate documentation of incidents, problem records, and changes within ITSM tools    Provide guidance and mentorship to junior team members   Support on-call rotations and lead in major incident response efforts   Contribute to continuous improvement initiatives aligned with ITIL best practices     Qualifications/Education/Certifications:   Associate’s degree; Bachelor’s degree preferred, plus minimum of 3-6 years relevant work experience or equivalent combination of education and experience.  ITIL Foundation and/or advanced ITIL certifications preferred.  Prior leadership experience highly preferred.   Knowledge, Skills, and Abilities:   Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.   Required:   3–6 years IT operations or service desk experience    Experience in ITIL environments    ITIL service management knowledge    Incident and problem management expertise    Analytical and continuous improvement mindset    Strong communication and stakeholder management    Experience with ITSM tools    Preferred:   ITIL Foundation Certification    CompTIA A+ Certification   MCP Certification   Experience managing or supervising IT operations teams.   Background in infrastructure, applications, or service support.     Role-Based Competencies:    Shows Drive & Initiative    Collaboration & Teamwork