Job Opportunities API

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Team Lead, Event Management, will assume a key role within the organisation by leading and motivating colleagues to enhance working relationships and embody FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Team Lead, Event Management, will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members. Your Contributions The Team Lead, Event Management, works to coordinate staff assignments and workload for both onsite and digital events Reviews requests sent by the event intake team and confirms space, approvals and other pertinent information prior to assigning Advise on the planning and execution of events for designated high-profile groups, overseeing the execution of larger-scale events Support and coordinate the delivery of events as needed Handles event escalations Manages monthly audit reports as required by client and internal management Partner with the client on various strategic initiatives and projects  Directly manage a team of direct reports Develop, mentor, and provide feedback to team members on an ongoing basis Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required Manage vacation schedules, ensuring appropriate team coverage and review all expense reports Oversee the onboarding/offboarding process for all employees Ensure team adheres to standard operating procedures and compliance processes Manage and promote communications to all team members to ensure maximum efficiency Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters Ensure the team maintains positive relationships with clients Ensure the team is providing value to clients and seeking value-adds where possible Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions What We Are Looking For 8-10 years of relevant experience Strong people management skills with the ability to lead by example This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required Excellent written and oral communication skills at all levels  Decision maker and problem solver with a collaborative/team-player attitude Positive and caring approach to team management Experience working cross-functionally with all levels of stakeholders in a fast-paced environment Creative problem solver, resourceful, team player Adaptability to situations and ever-changing demands Highly organised with the ability to handle multiple