Job Opportunities API

LOCATION: Heathrow Airport  SHIFT PATERN: Monday - Friday, 8-5, 40 hours per week SALARY: Competitive ROLE OVERVIEW AND PURPOSE  The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM’s aviation operational systems, with specific ownership of INFORM, PDA-based workforce systems, and other core digital tools used across airport operations.  Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast‑paced, safety‑critical environment.  KEY RESPONSIBILITIES  Operational System Management  Maintain day‑to‑day functionality of INFORM, PDA systems, and associated aviation operational platforms.  Monitor system performance, data flows, and user experience to ensure stable, reliable operations.  Act as primary escalation point for system issues, coordinating remediation with internal IT or third‑party vendors.  Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology.  Maintain accurate documentation, workflows, and configuration logs for all supported systems.  Stakeholder Management & Business Partnering  Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders.  Translate operational needs into system requirements and ensure alignment with business objectives.  Attend operational meetings to provide system insights, upcoming changes, and improvement plans.  Build strong relationships with airport IT teams, system owners, and vendors.  Continuous Improvement & System Enhancement  Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency.  Lead improvement projects and system upgrades, ensuring minimal operational disruption.  Work with operational teams to map current processes and redesign them for digital optimisation.  Conduct benefit‑realisation reviews post‑deployment to ensure improvements deliver measurable outcomes.  User Support, Training & Adoption  Provide front‑line support and training to operational teams using INFORM and PDA systems.  Develop user guides, quick‑start materials, and best‑practice processes.  Ensure high levels of user adoption and confidence across all technology platforms.  Coordinate onboarding of new system users, including permissions, devices, and training.  Data Quality, Reporting & Governance  Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting.  Support the Aviation Performance team with data extracts, dashboards, and system insights.  Monitor compliance with airport/airline technology standards, security requirements, and audit protocols.  Support incident reporting, root‑cause analysis, and process governance activities.  REQUIRED SKILLS AND EXPERIENCE   Essential  Experience working in aviation, airport operations, or transport/logistics technology environments.   Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems).   Technical understanding of PDA/mobile workforce tools and cloud‑based applications.   Excellent problem‑solving skills with the ability to prioritise effectively in live operational settings.   Stro