Job Opportunities API

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing • Manage and support enterprise infrastructure environments, including Dell storage platforms, Veeam backup solutions and Windows/Linux server environments. • Monitor system performance, capacity and availability to ensure optimal service delivery. • Investigate and resolve incidents remotely, identifying root causes and implementing preventive measures where possible. • Handle service requests, user administration and access management activities. • Perform installation, configuration and maintenance of infrastructure platforms and related technologies. • Configure monitoring tools and alerts to proactively detect and respond to incidents. • Execute backup, recovery and data protection activities, ensuring business continuity requirements are met. • Contribute to security controls, system hardening and compliance activities across managed infrastructure. • Maintain accurate technical documentation, operational procedures and knowledge articles. • Collaborate closely with technical teams, customers and service managers to deliver high-quality support and continuous improvement. • Participate in an on-call support rota when required. You will ideally have • Experience administering enterprise infrastructure environments, including servers, storage and backup platforms. • Hands-on experience with Dell storage technologies (PowerStore, Unity, PowerMax or similar). • Experience managing Veeam Backup & Replication environments. • Knowledge of Windows Server administration and virtualization technologies such as VMware. • Understanding of system monitoring, performance analysis and capacity management. • Experience with user account administration, permissions management and security best practices. • Strong troubleshooting and incident-resolution skills. • Ability to work autonomously while maintaining strong collaboration with wider technical teams. • Customer-focused mindset with excellent communication and stakeholder management skills. • English level B1/B2 is valued but not essential. • Willingness to participate in an on-call support rotation. Alongside the opportunity to work with leading infrastructure technologies, this role offers a stable environment, long-term career prospects and attractive employment conditions. • Permanent employment contract. • Work location in Central Lisbon , based at a client site. • Standard working hours: 09:00 – 18:00 . • Initially an on-site position , with the possibility of moving to a hybrid working model in the future, depending on business needs. • Availability to participate in a rotating on-call support schedule. • Company vehicle or car allowance as part of the compensation package. • A collaborative environment that values teamwork, knowledge sharing and continuous improvement. In return for your commitment, you can expect At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life. Love to Connect You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day. Love to Grow Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world. Love to Give Back Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact. Love to Succeed Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements. We are an equal opportunities employer We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward. Ready to love what you do? Apply now and help us shape what comes next.