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Technical Support Engineer 6638 Location: Stroud, Gloucestershire (Hybrid, with regular on-site attendance) Hours: Full-time, 40 hours per week Salary: Competitive, commensurate with experience Key Responsibilities of a Technical Support Engineer • Provide timely and effective technical support to a global customer base through the Freshdesk ticketing system, remote sessions, and occasional phone calls. • Diagnose and resolve issues related to software licensing, installation, performance, Windows OS conflicts, network connectivity, and firewall configurations. • Document all support requests, troubleshooting steps, and resolutions clearly and accurately. • Escalate complex issues to senior engineers or the development team where appropriate. • Contribute to the development of knowledge base articles and user documentation. • Act as the first point of contact for internal IT support, ensuring smooth day-to-day operations. • Install, configure, and maintain Windows operating systems, office hardware, and peripherals. • Manage local network infrastructure and connectivity, including switches, Wi-Fi, and VPNs. • Set up, manage, and maintain virtual machines using Microsoft Hyper-V. • Support and maintain the internal software build environment and user account permissions. Key Skills of a Technical Support Engineer • Proven experience in a technical support, helpdesk, or IT support role. • Strong knowledge of Windows Operating Systems (installation, configuration, troubleshooting). • Solid understanding of networking (TCP/IP, DNS, DHCP, VPNs, LAN/WAN) and ability to diagnose connectivity and firewall issues. • Experience with remote desktop and support tools such as TeamViewer, RDP, or GoToAssist. • Hands-on experience with virtualisation (preferably Microsoft Hyper-V). • Competence in hardware troubleshooting (PCs, laptops, peripherals). • Clear and confident communication skills, both written and verbal. • Organised, proactive, and able to prioritise effectively in a busy environment. Desirable: • Experience supporting specialised software applications. • Previous experience within an international support team. • Basic scripting (PowerShell or Batch). • Familiarity with software build or CI/CD environments. • Relevant IT certifications (e.g., CompTIA, Microsoft). What’s on Offer • Competitive salary package. • Diverse role with professional growth and development opportunities. • Supportive, collaborative team environment. • A meaningful opportunity to contribute to sustainability and climate change solutions. Interested? Send your CV to [email protected] or call Zee Powell on 01453 755330 for an informal chat. Refer a Friend! We offer a referral reward for successful introductions – visit www.first-base.co.uk/current-jobs to view all live vacancies. First Base Employment acts as a recruitment agency for Commercial, Industrial, and Engineering sectors.