Job Opportunities API

About Fora Fora is the modern travel agency , empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career , whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City . In 2026, we announced our $60 million Series D investment round , led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME100 Most Influential Companies 2026. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel. About The Role As Fora's advisor base grows, so does the complexity and volume of flight-related support. We're looking for a Support Manager, Flights to own the quality of our flight support function end to end: the person who resolves complex advisor needs, moves us from reactive to proactive support, and raises the bar on how advisors experience the Flights Desk. Reporting to the Head of Flights, this role will be the primary decision maker on complex advisor escalations, the owner of support quality and SLAs across our channels, and the driver of proactive improvements to how we serve advisors, including stratifying support based on advisor status. The Support Manager, Flights will partner closely with our offshore Flights Desk team, Product Operations, and our flight partners. Deep GDS knowledge is the crux of this role. This is a highly visible, hands-on role for someone who thrives on ownership, variety, and building operational excellence in a fast-moving environment. Key Responsibilities Own Advisor Escalations: Serve as the primary owner and final escalation point for complex and sensitive flight-related cases, making the call on high-stakes advisor needs. Own Support Quality and SLAs: Own the quality and responsiveness of flight support across Front, Intercom, and our emergency phone line, running regular audits to evaluate quality, identify gaps, and hold the function to a consistently high standard. Drive Proactive Support: Move the function from reactive to proactive, including building support that is stratified by advisor status, and get ahead of recurring issues before they become escalations. Train and Level Up the Offshore Team: Partner with our offshore Flights Desk team to train, upskill, and improve everyday support quality, and develop targeted trainings to close recurring gaps. Build the Knowledge Base: Keep our internal tooling, documentation, and live support resources accurate and current so advisors and the desk always have real-time guidance, reducing re-escalation to HQ and Product. Expand and Improve Emergency Support: Own an expanded booking and emergency support experience, auditing the current offerings, identifying gaps, and implementing solutions. Partner Cross-Functionally: Work closely with Product Operations as our self-booking tooling evolves, and coordinate with Communicatio