Job Opportunities API

ABOUT TRUELOGIC At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. OUR CLIENT We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start. Our back-end runs fully in Elixir with our front-end in React, with GraphQL connecting the two. JOB SUMMARY The Support Engineer is an independent contractor who sits within the Platform organization and serves as a dedicated technical resource for the Customer Experience (CX) team. This role owns the resolution of technical tickets opened by CX, including customer onboarding and decommissioning workflows, data migrations, and a broad range of infrastructure and platform-level requests. The Support Engineer is not embedded in CX but works in close partnership with them, translating operational needs into reliable technical execution. This is an excellent opportunity for a technically skilled individual who enjoys working at the intersection of platform engineering and customer operations, and who can operate with a high degree of autonomy. The Support Engineer will gain deep exposure to the company's infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution. Due to the production access required for this role, a background check is a condition of engagement. RESPONSIBILITIES - Customer Lifecycle Management: Handle technical onboarding (provisioning environments, configurations, integrations, and data imports) and decommissioning (data exports, environment teardown, access revocation). - Data Migrations & Quality: Perform structured data migrations between systems, including data validation, transformation, and quality assurance to ensure data integrity. - Technical Ticket Resolution: Own and resolve technical tickets escalated by the CX team, including environment troubleshooting, bulk updates, and complex platform issues. - CX Partnership & Communication: Collaborate closely with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly. - Automation & Process Improvement: Identify recurring issues to build tools, runbooks, and automation that reduce ticket volume and speed up resolution times. QUALIFICATIONS AND JOB REQUIREMENTS - SQL & Database Management: Advanced proficiency in writing and executing complex queries to facilitate data extraction, transformation, validation, and large-scale migrations across relational databases. - AWS Cloud Infrastructure: Hands-on expertise with core AWS services (including RDS, S3, EC2, and ECS) to effectively support and maintain cloud-hosted client environments. - Kubernetes Orchestration: Sound working knowledge of cluster operations, pod lifecycle management, and workload troubleshooting in containerized environments. - Infrastructure as Code (Terraform): Practical experience interpreting and applying Terraform configurations to streamline automated environment provisioning and decommissioning workflows. - Version Control